Unlock Mobile Hotspot
I'm from Brazil and will be visiting the USA (Florida, California, Nevada and New York) for about 4 weeks next May/June. I intend to buy the finest mobile hotspot device and the largest 1 month plan,...
View ArticleFree 1GB of Data for 2014
Is this really only for new activations? I added a T-Mobile iPad Air to my postpaid account just 8 days ago. Anyone know?
View ArticleUncarrier plan for existing customers
I have a family plan with 5 lines and am very interested in the new uncarrier plan. This plan is under perpetual extension due to new phones added, plan changes etc. If I go to the new uncarrier plan...
View ArticleAnyone else having data capped and weird charges this month?
This month tmobile capped the data on an Iphone 5 when the majority of the time spent on the internet is using wifi. the normal usage per month is 3 gigs of data, I am now 2 and a half weeks into this...
View ArticleWhat is my recourse with Tmo not honoring my Jump contract.
I have 3 phones on the jump program, one started in August, the other 2 started in October. I have been eligible for upgrade for over a month now, went to preorder the S5 a few days ago online like...
View ArticleCancelling a line
How would I go about cancelling one of the lines off my plan and is there a service charge ?
View ArticleNot sure what's going wrong with my $30 Unlimited Plan...
My current T-Mobile plan is the newer $30 Unlimited Web and Text 4G Prepaid Plan. I don't have any problems with the Unlimited Web, but for whatever reason my total minutes used always matches my total...
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ETF Reimbursement Status
First I would like to say my experience switching to T-Mobile was a nightmare. The in-store rep. Never submitted my information from version to their system so I went 2 days without service. Then she...
View ArticleIs this allowed? Strategy for family swap to TMobile.
Planning on switching our 4 family lines & numbers to TMob taking advantage of the ETF reimbursement. For 1 family member, I understand the drill...she'll turn in her Samsung SIII (for credit) and...
View ArticleHow do I get a mailer to trade in my device?
I need to trade in my old device to qualify for the ETF reimbursment program. There's instructions in the ETF reimbursement FAQ which directs you to the Device Recovery Program which then asks for an...
View ArticleFeature Request: Texting white list
Can T-Mobile implement a white list for text messages so that customers can indicate what phone numbers are allowed to text them? An allow list is much better than a deny list because spam text...
View ArticleTHEY HAD STOLE MY PHONE AND I WANT TO BLOCK IT
PLEASE I NEED YOUR HELP I NEED TO BLOCK MY PHONE IT HAS BEEN STOLE AND I KNOW MY IMEI
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Customer Service SHOVING new plan down my throat
I reached out to customer service today in attempt add mobile hotspot to my phone. I was told it only available for the new simple choice plan. Throughout the whole session the only thing the person...
View ArticleUnable to activate 200mb Free Data Plan on Nexus 7 LTE
Pretty frustrated here.I've spoken to 4 different people at T-Mobile and cannot get my tablet activated on the 200MBfree data plan. I'm using the SIM that I bought from T-Mobile directly to do just...
View ArticleThe insurance for the phone is worthless
My wife's HTC Sensation 4G no longer works. We've had it for over 2 years, and we've been paying $9/month for insurance for it since we bought it. I went to file a claim on it tonight, only to find out...
View Articleplanning to switch to t-mobile contract service
hi i am planning to switch t-mobile , can u please tell me the plans in your ntwork
View Articleplease help
right now some guy has my phone and it is not registered on my tmobile or whatever it is... please help. i need to deactivate my account, and the only way the site says is via my tmobile account, which...
View ArticlePitfalls of transferring to T-mobile
Although I am not one of those people, I would imagine most people have a relatively easier and/or head-ache free experience when transferring over their service from their previous provider to...
View ArticleHow to switch from pay-as-you go prepaid to $30 a month Walmart plan?
Dear TMo,I have an unlocked phone currently working with TMo SIM on a pay-as-you go plan.I would like to switch to the $30/month unlimited data & text with 100 minutes of talk - known as "Walmart...
View ArticleOne phone postpaid and two tablets....do both tablets get $10 off
One phone postpaid and two tablets....do both tablets get $10 off. In other words if I get one phone postpaid for $50/month and have two tablets.....and get the $10 month 1 gig plan for each...
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