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Channel: T-Mobile Support : All Content - Plans & features
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Prepaid sim & plans for iphone 4 and 5

Hi, I have a problem that I cant seem to get answered. My husband and I are travelling to florida next week for a month. We will be roadtripping through america for 30 days. We have an iphone 4 and an...

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If I call a number that I blocked, what happens?

My child has some friends that I don't want her to talk to anymore.  If I go through Family Allowances and block the numbers, what happens if she tries to call them?Thanks

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Not professional?

So, I paid a $30 refill on 12/17/2012, and today 01/04/2013 i get a text msg stating that i have used up 1406 mins of my talk/text..R U KIDDING ME!..this is the 2nd time this has happenend, and NO ONE...

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I want my contract reversed to original terms

This is the email I sent to the contract review services 10 business days ago. I got an email response saying it would take 7 business days to hear back. I hope that I can recieve a quicker response...

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I loaded $100 to my new "pay-as-you-go" plan but my phone shows NO minutes.

I transferred from a contract plan to pay as you go on Monday, and transferred $100 from my credit card immediately, but this is Friday and my phone still has no minutes so I can't use it at all. Help!

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WHY DOES MY TMOBILE ACCOUNT HAVE ME LOCKED OUT

I HAVE BEEN TRYING TO GET MY TEMP PASSWORD SENT TO MY VIA TEXT BUT EVERY TIME I CLICK ON THE SEND PASSWORD NOTHING HAPPENS IT DOESNT EVEN OPEN UP THE LITTLE WINDOW STATING IT HAS BEEN SENT. IM GETTING...

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Where to find service termination date of prepaid SIM account?

Hi, where can I find out when a prepaid SIM Card will run out of service?I logged into "my T-Mobile" account, but there is no date visible when the SIM card will terminate and I loose my current...

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How can I turn off Mobile Backup?

I have a Blackberry Bold.  Mobile Backup has been running for some time and the contacts are messed up.  Everytime I fix them on the phone, the bad ones get restored.  I can't find a way to clear the...

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Monthly4G $30 "New Activiation Only"

As I glancing over the Monthly4G plans I see there are two $30 plans and I am more interested in the $30 plan with Unlimited Web & Text with 100 Minutes Talk.  This plan says New Activation Only...

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my plan didnt include mobile hotspot yet it came with it

will i be charged if i use it im on monthly 4g on iphone unlimited data and text

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Log in to t-mobile site is locked EVERY time!

My issue is that upon going to www.t-mobile.com, entering my ph# and password and clicking "log in" my account is LOCKED every time I try to login. I only log in once a month to download my useage as I...

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daya plans

How can you tell what plan youre on.  Also we have no g service so because its very slow doesnt it us more data  thanks

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Adding another line to my account

When I log into my Tmobile account I cannot find an option for adding another line to my account.  how is this done?

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Math errors when trying to change services online ($10,053.98/month)?

Sorry guys, I apparently can no longer afford t-mobile!!!  After tentatively removing simple data ($10) and adding plus data ($20) using the web, my monthly cost would increase from 109.98 to...

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Support Documentation Incorrect

The Support Documentation pertaining to sending a text message from a phone to an e-mail address at http://support.t-mobile.com/docs/DOC-1028 contains incorrect information. It states: In the Body,...

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T-Mobile Android Unlimited Web

Could someone please tell me what this plan includes?  They gave me this after fighting with them over another plan that was not available and do not know what it includes as far as data?

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Nexus S: Why no wallet options?

I became interested in trying out NFC payment technology when visiting a coffee place in Portland that used Google Wallet. But the web site told me that the app is not compatible with my Nexus S. While...

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Family Plan and Divorce / Port - Out or Stay?

We have a family plan with two android and one regular cell phone.  1500mins/200mb data for the androids, 1500mins for the regular phone.  No text messaging in the plan. Need to split out one android...

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Replacing a line in the Family Plan

I currently have a prepaid carrier (Straight Talk). I want to port my number over to my dad's family value plan (5 lines as of now). I heard its 5 max per family plan. But one of my dad's lines is...

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November 16, 17 Rebate being REFUSED

Not sure why my rebate was being refused, as I walked in and setup the brand new account with my brand new note ii and assured that the plan I had was all in accordance with everything. This is the...

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