On 05/20/2013 :
-I ordered a Family Plan(using PROMO CODE 270TMOFAV) with 5 lines using 866-464-8662. This order was placed by T-mobile Rep Named Chritopher.
-All necessary details were given to the representative.
-My CRIDIT was run for the aforesaid Purpose and after confirming other details my request was approved.
-Rep took all the info and placed an ORDER (ORDER# 2128891188)
-This order consist of 5 lines, Two with Device (Apple iPhone 5 and Samsumg Galaxy S4)and 3 SIMs (2 MICRO, 1 REGULAR).
--All the verbal agreement and statement we recorded over the phone and subsequently acceptance of the terms and condition was furnished along with the Card details to debit the amount for the order.
-Following was the offer made:
Initial payment:$98.27 this includes $30 for the three SIM and 67.98 as tax for the two devices. (NO Down payment was required).
Monthly EIP for the devices 29.
I reconfirm almost three time with the Representative to recheck the offer but per him that the deal given to me based on the Credit Score and the collabration with AmEx etc. Musbe recorded at t-mobilr end.
15 mins later, When I called then to Change the 2 SIMs from MICRO to REGULAR, T-mobile rep cancelled the original rew with a promise that nothis will change from the Orinal order other than SIM type from MICRO to Regular(Glenn and Mike W) ensured. With that promise they created a new order but the offer has changed entirely. I felt cheated and humiliated. Someone please get me that offer.