Is 500MB of Smartphone Mobile Hotspot for the Unlimited Nationwide 4G plan available?
I'm currently on this plan and I've called Customer Support twice to see why Personal Hotspot isn't accessible on my iPhone 5 (prompt when trying to enable on the phone: "To enable Personal Hotspot on this account, contact T-Mobile"). Both times the representative has said hotspot is not available on this plan. However, the website has two references that this plan includes it, including the very prominent Individual Plans page...
On the unlimited plans page, it says:
"Adds Unlimited Nationwide 4G data on T-Mobile's network. Includes up to 500 MB of Smartphone Mobile HotSpot (SMH) service."
http://www.t-mobile.com/shop/plans/individual-plans.aspx
On the Smartphone Mobile Hotspot: Services page it says:
"500 MB version available to Unlimited data features launched after 3/24/2013 only."
Smartphone Mobile Hotspot: Services
Obviously either the website or the representatives are wrong? Who is saying the right thing?