We have had T Mobile for almost 2 years and to be honest it was a horrible decision. we are a military family and need to be able to get in touch with each other. with T mobile that is almost impossible. we live on a military base, which is a reason i do not understand why we dont have good coverage in our area. the only way i can make calls is to use the internet at my home and the wifi calling on my cell. however, sometimes that does not work either. T Mobile contacted me after i filled out their survey telling them how bad the coverage/service was in the area and decided to send a wifi booster. that also did not help. the signal is still poor and i still have dropped calls inside my house. the only way i have been able to talk to anyone is to find a specific spot in the house and not move in order to keep a good signal. This is a hassle i can no longer tolerate. I want to be able to move freely about in my home without worrying about losing a signal. my grandparents are also not doing well and i call constantly to check on them, but again, its a nuisance because the signal is so poor they cannot understand what i'm saying and the calls drop nonstop. I would like to cancel my contract and go with another service provider without paying the ridiculous ETF. I dont see why i would have to pay an ETF if i'm not getting the service they say they provide and paying outrageous prices for useless service. so my question is, how can i cancel my contract early without paying the ETF? at this point me and my husband are fed up with TMobile and just would like to move on to another service that actually cares and has decent coverage.
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