I switched to TMobile from my family plan with Verizon. I purchased my phone and plan at the TMobile store at 2719 Gulf to Bay in Clearwater FL. The guy that handled the transaction, CALVIN, assured me that I would have no problem getting a refund after I submitted my final bill from Verizon. I submitted an email of a scanned copy of my final bill with the ETF CLEARLY CIRCLED on May 7th 2014. My claim was denied on May 18th,2014. I contacted a customer service rep by phone at the Rebate Processing Center (18773118853) on June 3rd 2014. The rep was able to locate my claim and assured me that I would be receiving a refund for the amount of $280 within a few weeks. I called the Rebate Processing Center today,June 17th, to re-check the status of my claim and the automated system has just informed me that my claim has been denied again, for the second time, on the day that I spoke with a rep, June 3rd.
This entire process has been exhausting and incredibly frustrating. The only reason I left Verizon was because of this promotion. I am very upset with the lack of transparency and communication on TMobile's part. I feel that the rep mislead me after I called the Rebate Processing Center and was assured that my claim would be resubmitted and that i would be getting the $280 ETF. I have been nothing but polite and patient with TMobile and their customer service reps; at this point it looks like TMobile is simply giving me the run around and hoping I will shut up and go away.
Has anyone had any success filing a claim with the BBB or the FCC?