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PLEASE HELP ME GET "NETWORK KEY?" OFF MY SCREEN so I can add time to my phone!! I've been trying to chat w/ someone for TWO DAYS

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PLEASE! SOMEONE HELP ME!! I've TRIED FOR 2 DAYS TO GET A '"CHAT" W/ CUSTOMER SERVICE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

tHE WORDS  "NETWORK KEY?" AND' SOS' ARE STUCK ON MY SCREEN. HOW DO I GET THEM OFF ????????????????????


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