I'd like to speak with someone who has the willingness, ability, and authority to correct and compensate for the poor customer service I received when trying to resolve my issue over the phone. I was added to my partner's account, which he has had for 13 years with T-Mobile, and we specifically asked if the discounts (which he was told previously were called "Loyalty Discounts") would remain on the account even though we were making changes to the bill. Of course we were told "yes"...and what do you think happened? The discounts were deleted from the account and no one in Customer Service or Loyalty can seem to figure out how, why, or what they can do to place a comparable discount on the account. Once I finally reached Eugenia, Customer Loyalty Center Supervisor, she actually sounded like she was genuine and would help us, gave me the "I know you're trusting me and I will open a ticket and follow up with you in 72 hours" answer...and what do you think happened, again?? Still waiting on that follow up call...
Am I under the impression that T-Mobile would lose a 13-year customer who has paid thousands of dollars over the years (on-time, I might add) over a $21 loyalty discount that T-Mobile itself placed on the account?
Let's see if anyone in this department cares.