Upon finding out that T-mobile will no longer offer discounted phones and that I would essentially be required to pay 500 to 800 dollars for a new phone (at least for a decent phone) I strarted inquiring about moving my service to another carrier, every person I have spoken to both in the store and on the phone have tried to sell me on the new "value Plan" their first plan is to drop my data from 5 gb to 500mb a month um sure ill blow through that in a day, if i choose to keep my data limits at 2gb for 3 lines and 5gb with mobile hotspot for my line they price out my new "value plan" at about 50 dollars less a month than what i am paying now, now i think in some cases this could be very helpful to some people but here is my BIG DILEMMA, if you pay on the phones for 2 years at $20 a month and i have 5 lines on my account its pretty safe to assume that i will continually incur an additional $100 a month added to my new "value Plan" that is lowering my monthly service by 50 a month in the end really adding 50 a month (albiet in phone fees) oh and too you get to pay a $350 conversion fee yet if i leave and port my numbers I have to pay $800 in ETF fees guess what that 800 may just be worth if it i have to pay that much to buy a new phone everytime. the sad part is I called Tmobile asking to just lower my ETF I understand i am breaking my contract, I know i am responsible for an ETF but YOU Changed the way YOU do business, 3 of my lines were eligble for upgrade in July 3 of my kids were waiting and waiting to get new phones and YOU took that ability away, YOU take away our only benifit of being in a contract yet i am being held to my contract lengths for $800 if I leave or only $350 if i switch to your "value plan" how is this fair??
BTW I have been with T-mobile for over 8 years have 5 lines, pay over 250 a month every month, and have always defended them as a carrier when everyone ever scoffed at my having Tmobile, well thanks Tmobile for showing your true colors You have Lost my business for sure, it might take me a couple months to wait out some of the ETF but I will take my numbers and go someone that i am respected as a customer!