Is it usual for customers to received an email confirmation without the case number when they apply for MCSA. A customer applied for it 02/26 and only received :.
Congrats! You've been confirmed for T-Mobile Advantage Program
Dear (customer's name)
You're set up to get all these great benefits... (list of benefits)
Would we be able to escalate this or do they have to resubmit the details?
Thanks for any feedback. ^_^