Hi, we just switched over to T-Mobile, with 3 lines (cell) and added a tablet with a line.
My questions revolve around JUMP and the Lookout "Premium" included in the JUMP fee we are paying for on each of the 4.
1) Everything about JUMP says Lookout "Premium" is included - but when I log in, only the basic Lookout is included for 1 device- and message appears offering a "Free trial" of Premium. What's this about? We are paying for Lookout Premium in JUMP.2
2) When I try to active Lookout on the tablet, I get this error message: "
"You've reached your device limit. Add this device to your account by upgrading to Lookout Premium now"" - What's that? We are paying T-Mobile for this on every line (4).
3) After the above problems, I went to read FAQ on Lookout, and it says with the Premium level you can only be covered for 3 devices - so how is T-Mobile claiming we can be covered for every line that we are paying the fee for JUMP that includes Premium - if Lookout won't accommodate that many?
Thanks in advance!!