I am AT&T customer and trying to switch over to T-Mobile. I have LOCKED iPhone 5 and will be paying Early Termination charge and leaving ATT. I tried to ask unlock code but they rejected saying this: "We cannot complete your request for one of the following reasons: •If you are under contract you must complete the contract period before your device can be unlocked." I am not sure whether they will provide me unlock code after I pay etf. For me to qualify for T-Mobile's new scheme, I must bring my existing phone and trade in. Will I be able to trade in locked phone? OR is there any other way out?
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